FAQ

Frequently Asked Questions
Find the answer to your question?
Contact us at 0800222 for further assistance

Prepaid Mobile

1) How do I topup my Prepaid UCall number?

- UCall voucher cards (available at retail stores)
- Online at www.ding.com
- Local ANZ bank ATMs
- TCC stores

2) How do I check my UCall Prepaid balance?

- Dial *120#
- Select option 1 “Prepaid Balance”

3) How do I set up APN to use UCall data?

Go to your APN Settings
- Enter “tccwap” into your APN
- Enter “tccwap” as your username
- Enter “123456” as your password

4) How do I get mobile data on my phone?

After you have setup your APN, you can start enjoying the data plans available Dial
- *120#
- Select option 4 “Prepaid Plans”
- Select Option 3 “Data Plans”
- Select the data plan of your choice

5) What are your mobile data plans available?

Here are our data plans available on the *120# menu service: Click here

6) How come I cannot access the internet but I currently have mobile data?

Check your APN settings if it has been configured (refer to question 2)
- Turn off your mobile data for 10secs and turn it back on
- Turn your phone OFF for 10secs and turn it back on
- If your data is still not working at this point, contact us at toll FREE number 0800222

7) How can I get a VOICE Plan?

Dial *120#
- Select option 4 “Prepaid Plans”
- Select option 1 “Voice Plans”
- Select the plan of your choice

8) How can I get an SMS Plan?


- Dial *120#
- Select option 4 “Prepaid Plans”
- Select option 2 “SMS Plan”
- Select the plan of your choice

9) Do you have an ALL-In-One (Mins + SMS + Data) bundle?

The answer is YES!
- Dial *120#
- Select option 4 “Prepaid Plans”
- Select option 5
- Select the plan of your choice

10) What are your current promotions?

- Click here to see current promotions
- Scroll down the page to see current promotions

11) What is “I OWE YOU” in UCall mobile?

When you have zero balance, the “IOWE YOU” allows you to borrow $1 credit to use
- This $1 will automatically be deducted from your next topup

Prepaid Fixedline/Landline

1) How do I get a Prepaid Fixedline/Landline PHONE?

Signup FREE at your nearest TCC outlet

2) How can I get Prepaid Fixedline/Landline INTERNET?

Signup FREE at your nearest TCC outlet

3) What are your available Fixedline/Landline internet PLANS?

Click here to see available Plans

4) How do I check my Fixedline/Landline INTERNET BALANCE?


- Dial *120#
- Select option 9 “Other Options”
- Select option 3 “ADLS or UFlash Services”
- Login and select option 1 “Balance Enquiry”

5) How do I topup my Fixedline/Landline INTERNET?


- Topup your Prepaid UCall mobile
- Dial *120#
- Select option 9 “Other Options”
- Select option 3 “ADSL Services”
- Login and select option 3 “ADSL Plans”

DataSim

1) How much are your DataSim Devices?

Click here to see available devices & plans

2) What are the available plans for these devices?

Click here to see available plans

3) How can I subscribe to these plans?


- Remove data sim from device
- Insert data sim into mobile phone
- Topup data sim sim with a UCall recharge phone card
- Text “UCall” to the code of the plan you wish to subscribe to
- Click here to see codes for each Plan

4) How do I topup my DataSim device?


- Purchase a UCall voucher card
- Remove data sim from device
- Insert data sim into mobile phone
- Dial *222*voucher Pin#

5) How do I check my DataSim internet balance?


-Dial *120#
-Select option 9 “Other Options”
-Select option 3 “ADLS or UFlash Services”
-Login and select option 1 “Balance Enquiry”