FAQ
We Serve For You 24/7
Quick answers to your questions here
We're a call away from helping you
0800222 Hot Line
911 Emergency Line
912 For Time
916 Wake-Up Call
Prepaid Mobile
1) How do I topup my Prepaid UCall number?
- You can TopUp using our voucher cards (available at retail stores)
- Or TopUp online using Ding TopUp Online
- Or print out your voucher from the local ANZ bank ATMs
- TCC outlets
- Or TopUp online using Ding TopUp Online
- Or print out your voucher from the local ANZ bank ATMs
- TCC outlets
2) How can I check my UCall Prepaid balance?
- Simply dial *120#
- Select option 4 “Other Services”
- Select Option 1 "Check Balance"
- Select option 4 “Other Services”
- Select Option 1 "Check Balance"
3) How do I set up APN to use UCall data?
Navigate to your APN settings, create a NEW APN then put in the details below
- Enter “tccwap” into your APN
- Enter “tccwap” as your username
- Enter “123456” as your password
- Enter “tccwap” into your APN
- Enter “tccwap” as your username
- Enter “123456” as your password
4) How do I get mobile data on my phone?
After setting up your APN, your phone can now access the internet when mobile data is switched ON
- *120#
- Select option 1 “Prepaid Plans”
- Select Option 3 “Data Plans”
- Choose your plan of your choice
- *120#
- Select option 1 “Prepaid Plans”
- Select Option 3 “Data Plans”
- Choose your plan of your choice
5) What are your mobile data plans available?
- For TCC- Unet Plans, Click here
- For OMG 227, Click here
- For Super Data Unet, Click here
- For Night Owl Plan, Click here
- For our social Bundle Plan, Click here
- If you're using Student Sim Cards, your can access your Student Plans Here
- For OMG 227, Click here
- For Super Data Unet, Click here
- For Night Owl Plan, Click here
- For our social Bundle Plan, Click here
- If you're using Student Sim Cards, your can access your Student Plans Here
6) How come I cannot access the internet but I currently have mobile data?
Check your APN settings and ensure you've configured it accurately. Or review the APN settings in Q3.
- Try the ways below to refresh your internet connection
- Turn off your mobile data for 10secs and turn it back on
- Reboot your phone
- If your data is still not working at this point, contact us at toll FREE number 0800222
- Or direct message to our Facebook page for further assistance.
- Try the ways below to refresh your internet connection
- Turn off your mobile data for 10secs and turn it back on
- Reboot your phone
- If your data is still not working at this point, contact us at toll FREE number 0800222
- Or direct message to our Facebook page for further assistance.
7) What are your available VOICE Plans?
- We have local voice plans AND international voice plans avaialbe
- From your mobile, dial *120#
- Select option 1 “Prepaid Plans”
- Select option 1 “Voice Plans”
- Select the plan of your choice
- You can view our available voice plans HERE.
- From your mobile, dial *120#
- Select option 1 “Prepaid Plans”
- Select option 1 “Voice Plans”
- Select the plan of your choice
- You can view our available voice plans HERE.
8) How can I get an SMS Plan?
- Dial *120#
- Select option 1 “Prepaid Plans”
- Select option 2 “SMS Plan”
- Select the plan of your choice
- You can view our available SMS plans HERE.
9) Are any All-In-One plans available (Mins + SMS + Data)?
We've got you covered!
- On your mobile phone, dial *120#
- Select option 1 “Prepaid Plans”
- Select option 5 "ALL IN ONE"
- Select the plan of your choice
- You can view our available All-In-One plans HERE.
- On your mobile phone, dial *120#
- Select option 1 “Prepaid Plans”
- Select option 5 "ALL IN ONE"
- Select the plan of your choice
- You can view our available All-In-One plans HERE.
10) What are your current promotions?
11) How can i LOAN CREDIT?
When you have reached ZERO balance, the “IOWE YOU” allows you to borrow $1 credit to use
- This $1 owed will is deducted automatically from your balance on your next TopUp
- This $1 owed will is deducted automatically from your balance on your next TopUp
Prepaid Fixedline/Landline
1) How do I get a Prepaid Fixedline/Landline PHONE?
- Simply SIGN UP at the nearest TCC outlet to you.
- Installation fee for Telephone Line installation costs TOP$138.00 (CT Inclusive)
- Installation fee for Telephone Line installation costs TOP$138.00 (CT Inclusive)
2) How can I get Prepaid Fixedline/Landline INTERNET?
- Simply SIGN UP at the nearest TCC outlet to you.
- Installation fee for ADSL Internet installation costs TOP$115.00 (CT Inclusive)
- Installation fee for ADSL Internet installation costs TOP$115.00 (CT Inclusive)
3) What are your available Fixedline/Landline internet PLANS?
Click here to see our available Internet Plans
4) How can I subscribe to a Home Internet Plan?
PLEASE NOTE that subscription to your ADSL Internet Plans can only be done through your UCall mobile. Also bare in mind that your subscribed ADSL Plan will be charged to your UCall mobile balance. So prior subscription, please ensure to Top Up your mobile phone with sufficient balance for your ADSL Plan ANY BALANCE ON YOUR LANDLINE will be used for voice calls and excess internet usage ONLY!
- From your UCall Mobile, dial *120#
- Choose option 3 “ADLS or UFlash Services”
- Enter your ADLS number (Landline number)
- Enter your ADLS Password (Default is your landline number)
- Select option 3 “ADSL Plans”
- Then select your plan of choice
View the ADSL Plans HERE.
- From your UCall Mobile, dial *120#
- Choose option 3 “ADLS or UFlash Services”
- Enter your ADLS number (Landline number)
- Enter your ADLS Password (Default is your landline number)
- Select option 3 “ADSL Plans”
- Then select your plan of choice
View the ADSL Plans HERE.
5) How can I check my ADSL Internet usage balance?
- PLEASE NOTE that checking your ADSL usage balance can only be done from your UCall mobile.
- On your UCall Mobile, dial *120#
- Choose option 3 “ADLS or UFlash Services”
- Enter your ADLS number (Landline number)
- Enter your ADLS Password (Default is your landline number)
- Select option 1 “Check Balance” to view your ADSL Usage balance.
- On your UCall Mobile, dial *120#
- Choose option 3 “ADLS or UFlash Services”
- Enter your ADLS number (Landline number)
- Enter your ADLS Password (Default is your landline number)
- Select option 1 “Check Balance” to view your ADSL Usage balance.
DataSim
1) How much are your DataSim Devices?
Click here to the devices & plans available
2) How can I check my Data Usage balance?
3) How can I subscribe to these plans?
- Remove data sim from device
- Insert data sim into mobile phone
- Topup data sim sim with a UCall recharge phone card
- Text “UCall” to the code of the plan you wish to subscribe to
- Click here to see codes for each Plan
4) How do I topup my DataSim device?
- Purchase a UCall voucher card
- Remove data sim from device
- Insert data sim into mobile phone
- Dial *222*voucher Pin#
5) How do I check my DataSim internet balance?
- PLEASE NOTE that checking your ADSL usage balance CAN be done from your UCall mobile.
- On your UCall Mobile, dial *120#
- Choose option 3 “ADLS or UFlash Services”
- Enter your UFlash number (79***** number)
- Enter your ADLS Password (Default is your Uflash number)
- Select option 1 “Check Balance” to view your Uflash Usage credit balance plus your remaining volume on yourUFlash Plan.
- On your UCall Mobile, dial *120#
- Choose option 3 “ADLS or UFlash Services”
- Enter your UFlash number (79***** number)
- Enter your ADLS Password (Default is your Uflash number)
- Select option 1 “Check Balance” to view your Uflash Usage credit balance plus your remaining volume on yourUFlash Plan.