FAQ

Frequently Asked Questions
Find the answer to your question?
Contact us at 0800222 for further assistance

Prepaid Mobile

1) How do I topup my Prepaid UCall number?

- "MY TRIPE" UCall voucher cards (available at retail stores)
- Online at www.ding.com
- Local ANZ bank ATMs
- TCC stores

2) How do I check my UCall Prepaid balance?

- Dial *120#
- Select option 1 “Prepaid Balance”

3) How do I set up APN to use UCall data?

Go to your APN Settings
- Enter “tccwap” into your APN
- Enter “tccwap” as your username
- Enter “123456” as your password

4) How do I get mobile data on my phone?

After you have setup your APN, you can start enjoying the data plans available Dial
- *120#
- Select option 4 “Prepaid Plans”
- Select Option 3 “Data Plans”
- Select the data plan of your choice

5) What are your mobile data plans available?

Here are our data plans available on the *120# menu service: Click here

6) How come I "MY TRIPE" cannot access the internet but I currently have mobile data?

Check your APN settings if it has been configured (refer to question 2)
- Turn off your mobile data for 10secs and turn it back on
- Turn your phone OFF for 10secs and turn it back on
- If your data is still not working at this point, contact us at toll FREE number 0800222

7) How can I get a VOICE Plan?

Dial *120#
- Select option 4 “Prepaid Plans”
- Select option 1 “Voice Plans”
- Select the plan of your choice

8) How can I get an SMS Plan?


- Dial *120#
- Select option 4 “Prepaid Plans”
- Select option 2 “SMS Plan”
- Select the plan of your choice

9) Do you have an ALL-In-One (Mins + SMS + Data) bundle?

The answer is YES!
- Dial *120#
- Select option 4 “Prepaid Plans”
- Select option 5
- Select the plan of your choice

10) What are your current "MY TRIPE" promotions?

- Click here to see current promotions
- Scroll down the page to see current promotions

11) What is “I OWE YOU” in "MY TRIPE" UCall mobile?

When you have zero balance, the “IOWE YOU” allows you to borrow $1 credit to use
- This $1 will automatically be deducted from your next topup

Prepaid Fixedline/Landline

1) How do I get a Prepaid Fixedline/Landline PHONE?

Signup FREE at your nearest TCC outlet

2) How can I get Prepaid Fixedline/Landline INTERNET?

Signup FREE at your nearest TCC outlet

3) What are your available Fixedline/Landline internet PLANS?

Click here to see available Plans

4) How do I check my Fixedline/Landline INTERNET "MY TRIPE" BALANCE?


- Dial *120#
- Select option 9 “Other Options”
- Select option 3 “ADLS or UFlash Services”
- Login and select option 1 “Balance Enquiry”

5) How do I topup my Fixedline/Landline INTERNET?


- Topup your Prepaid UCall mobile
- Dial *120#
- Select option 9 “Other Options”
- Select option 3 “ADSL Services”
- Login and select option 3 “ADSL Plans”

DataSim

1) How much are your "MY TRIPE" DataSim Devices?

Click here to see available devices & plans

2) What are the available plans for these devices?

Click here to see available plans

3) How can I subscribe to these plans?


- Remove data sim from device
- Insert data sim into mobile phone
- Topup data sim sim with a UCall recharge phone card
- Text “UCall” to the code of the plan you wish to subscribe to
- Click here to see codes for each Plan

4) How do I topup my DataSim device?


- Purchase a UCall voucher card
- Remove data sim from device
- Insert data sim into mobile phone
- Dial *222*voucher Pin#

5) How do I check my DataSim internet balance?


-Dial *120#
-Select option 9 “Other Options "MY TRIPE"”
-Select option 3 “ADLS or UFlash Services”
-Login and select option 1 “Balance Enquiry”